Play Smart. Stay in Control with 1qqee.

Understanding Responsible Play

Responsible gaming means approaching gambling as a form of paid entertainment — one where you decide in advance how much time and money you are willing to spend, and you stick to that decision regardless of outcomes. It means never chasing losses, never betting money you cannot afford to lose, and never allowing gambling to interfere with your relationships, work, or daily responsibilities.

1qqee is committed to promoting responsible gaming practices across all its products — from cricket betting and live casino to slots and fish shooting. Our platform is designed so that every tool you need to stay in control is within easy reach, and our support team in Bangladesh is trained to handle responsible gaming requests sensitively and without judgement.

How Deposit Limits Work

A deposit limit allows you to set a maximum amount you can add to your 1qqee account over a specified period. Once your limit is reached, no further deposits will be accepted until the period resets. You can choose from the following timeframes:

• Daily deposit limit: the maximum amount you may deposit within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: the total amount you may deposit across any rolling 7-day window.
• Monthly deposit limit: the total amount you may deposit within any rolling 30-day period.

How Loss Limits Work

A loss limit caps the total amount you can lose on the 1qqee platform over a defined period. Once the limit is hit, further wagering is paused until the period resets. This tool is particularly useful for players who want a hard financial safety net, independent of deposit behaviour. Available loss limit periods are:

• Daily loss limit: your maximum allowable net loss on any single calendar day.
• Weekly loss limit: your maximum allowable net loss across a rolling 7-day period.
• Monthly loss limit: your maximum allowable net loss across a rolling 30-day period.

What Is a Time-Out?

A time-out is a short, fixed-period break from gambling on 1qqee. Unlike self-exclusion, it is intended for players who feel they need a temporary pause — perhaps after a losing run, during a stressful period in their personal life, or simply to reassess their playing habits. During a time-out, your account remains intact but all wagering activity is suspended. Your remaining balance is preserved.

Time-out durations available on request from our support team: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, or up to 6 weeks. When your time-out expires, access to your account is automatically restored. You may not cancel a time-out early — this is intentional and exists to give the cooling-off period its intended effect.

What Is Self-Exclusion?

Self-exclusion is a formal request to have your 1qqee account closed and all access to the platform suspended for a defined minimum period or permanently. It is designed for players who believe their gambling is out of control and who want a definitive intervention to help them stop. Once activated, self-exclusion cannot be reversed during the exclusion period — any request to reopen an account will be declined.

• Minimum self-exclusion period: 6 months.
• Maximum self-exclusion period: 5 years, or permanent (at your request).
• All promotional communications will be suspended immediately upon activation of self-exclusion.

To initiate self-exclusion, contact our live chat support team at any time. We will process your request immediately and provide written confirmation. Any remaining balance in your account at the time of exclusion will be returned to your registered bKash, Nagad, or bank account within a reasonable processing period.

Our Commitment to Under-21 Protection

The 1qqee platform is strictly for adults aged 21 and above. We verify the age and identity of all account holders as part of our KYC (Know Your Customer) process. Any account found to belong to a person under the age of 21 will be closed immediately, all funds will be returned, and the case may be referred to the appropriate authorities.

If you share a device with younger household members in your home in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh, we strongly recommend using device-level parental controls and ensuring that your 1qqee account credentials are kept private and secure. Never share your login username or password with anyone under 21. If you suspect that a minor has accessed your account, please contact our support team immediately so that we can investigate.

Healthy Habits to Keep in Mind

• Set a strict budget before you start playing and treat any losses as the cost of entertainment — never as money that needs to be recovered.
• Never gamble while under the influence of alcohol or other substances that impair your judgement.
• Take regular breaks during gaming sessions — stand up, stretch, have water, and give your mind a rest before returning to the platform.
• Balance gambling with other leisure activities. In Bangladesh, cricket, music, cinema, and community events are all great ways to enjoy downtime without spending money.
• Do not use gambling as a way to escape emotional stress, depression, anxiety, or personal problems. If you are going through a difficult time, please seek support from friends, family, or a mental health professional.
• Review your transaction history in your account regularly. Awareness of your real spending is one of the most effective responsible gaming tools available to you.