1qqee Privacy Policy — How We Handle Your Personal Data

1.1 About This Policy

This Privacy Policy describes how 1qqee ("we", "us", or "our") collects, uses, stores, and shares personal information about individuals ("you" or "your") who access or use the 1qqee website and related services ("the Platform"). This policy applies regardless of whether you access the Platform via a mobile browser, desktop browser, or any other means.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree to this Privacy Policy, you must discontinue use of the Platform. This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly.

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information that may include:

• Identity information: full name, date of birth, national ID number, passport number, or other government-issued identification details provided for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address in Bangladesh or your country of residence.
• Financial information: payment method details such as bKash account number, Nagad account number, Rocket account number, bank account number, or card details (we do not store full card numbers — only tokenised references as provided by our payment processors).
• Communications: any messages, complaints, or documents you send to us via live chat, email, or other support channels.

2.2 Information Collected Automatically

When you access the Platform, certain technical information is collected automatically by our systems, including:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, time spent on each page, links clicked, games played, bets placed, deposit and withdrawal history, and session duration.
• Location data: approximate geographic location derived from your IP address. We do not collect precise GPS location data.

2.3 Information from Third Parties

In certain cases we may receive information about you from third parties. This includes identity verification results from KYC service providers, fraud-screening outputs from our payment processors, and information required for anti-money laundering compliance checks. We use this information solely for the purposes of operating your account safely and in compliance with applicable law.

3.1 Purposes of Processing

1qqee uses the personal information we collect for the following purposes:

• Account management: to create, maintain, and secure your 1qqee account, process your deposits and withdrawals, and provide you with access to the Platform's features.
• Identity verification and KYC compliance: to verify your identity and age (you must be 21 or older), comply with anti-money laundering regulations, and detect and prevent fraud.
• Customer support: to respond to your enquiries, process complaints, and resolve account-related issues in a timely and effective manner.
• Responsible gaming: to monitor your gambling activity and, where necessary, apply responsible gaming tools such as deposit limits, loss limits, and self-exclusion in accordance with our Responsible Gaming policy.
• Platform improvement: to analyse usage patterns, test new features, and improve the performance, reliability, and user experience of the 1qqee Platform.
• Marketing communications: to send you promotional offers, bonus alerts, and relevant platform updates — but only where you have given us your consent to do so. You may withdraw consent at any time by contacting support or adjusting your notification preferences in your account settings.

4.1 Grounds for Processing Your Data

1qqee processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual necessity: processing is necessary to perform the contract between you and 1qqee — in particular to operate your account, process transactions, and provide the services you have signed up for.
• Legal obligation: processing is necessary to comply with a legal obligation to which 1qqee is subject, including anti-money laundering laws, age verification requirements, and fraud prevention obligations.
• Legitimate interests: processing is necessary for our legitimate interests in operating a safe, reliable, and commercially viable platform, provided those interests are not overridden by your own interests or fundamental rights.
• Consent: where we process your data for marketing communications or non-essential cookies, we do so on the basis of your freely given, specific, and informed consent, which you may withdraw at any time.

5.1 Third-Party Disclosure

1qqee does not sell, rent, or trade your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: we share payment-related data with our payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors) solely to the extent necessary to process your transactions.
• Identity verification providers: we share the minimum necessary data with KYC and fraud-prevention service providers to complete identity and age verification checks required by law.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, courts, regulatory authorities, or other governmental bodies where we are required to do so by applicable law or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 1qqee, our users, or the public.
• Service providers: we engage certain trusted third-party service providers (such as hosting, analytics, and customer support platform providers) who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to us.

6.1 How 1qqee Uses Cookies

The 1qqee Platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse how the Platform is used. We use the following categories of cookies:

• Strictly necessary cookies: these are essential for the Platform to function correctly. They enable core features such as account login sessions, security tokens, and shopping cart functionality. These cookies cannot be disabled without breaking core Platform features.
• Functional cookies: these remember your settings and preferences (such as language selection, display preferences, and session timeout settings) to provide a more personalised experience each time you visit.
• Analytics cookies: these help us understand how visitors interact with the Platform by collecting information about pages visited, time spent, and errors encountered. This data is aggregated and anonymised wherever possible.

You can manage or disable non-essential cookies at any time through your browser's settings. Note that disabling certain cookies may affect the functionality of some Platform features. Continued use of the Platform without changing your cookie settings is taken as consent to our use of cookies as described in this section.

7.1 How Long We Keep Your Data

1qqee retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your account's active status and for a minimum period following account closure as required by anti-money laundering and financial record-keeping regulations. For most player accounts, this retention period is a minimum of five (5) years following account closure.

When personal data is no longer required, we take reasonable steps to destroy or anonymise it securely in a manner that prevents recovery or reconstruction. If you request deletion of your data, we will fulfil this request subject to any legal retention obligations that require us to keep certain records.

8.1 Rights Available to You

Subject to applicable law, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how we process it.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations requiring us to retain it.
• Right to object: you may object to processing of your personal data where we rely on legitimate interests as our legal basis, and we will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact the 1qqee support team via live chat. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure we do not disclose data to an unauthorised person.

9.1 Security Measures

1qqee takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, restricted access controls for staff who handle personal data, regular security reviews of our systems and processes, and secure data storage practices.

While we take all reasonable steps to safeguard your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authority as required by law without undue delay.

10.1 Age Restriction

The 1qqee Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11.1 Policy Updates

1qqee reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. Where changes are material, we will make reasonable efforts to notify registered players via their registered email address or via an in-platform notification. Your continued use of the Platform after the updated Privacy Policy has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.